Customer Excellence

Outline

EGTL-034

The objectives of the course are to understand excellent service and why it is important, define service excellence, identify what customers want, devise a plan for service excellence, deliver a service excellence project, monitor and assess the effectiveness of the plan and maintain service excellence in your organisation.

There is no previous knowledge required to take this course.

Course Contents

 What is Customer Service Excellence?
 Why is Service Excellence Important?
 What Do Customers Want?
 How to Plan for Service Excellence
 How to Deliver Service Excellence
 How to Monitor Service Excellence
 How to Maintain Service Excellence

For more information or to book any of our courses
Email: courses@executiveedgeskills.com
Call: NG +234 (0) 812 0009288, 08107561680, 08131521826