The objectives of the course are to understand excellent service and why it is important, define service excellence, identify what customers want, devise a plan for service excellence, deliver a service excellence project, monitor and assess the effectiveness of the plan and maintain service excellence in your organisation.
There is no previous knowledge required to take this course.
What is Customer Service Excellence?
Why is Service Excellence Important?
What Do Customers Want?
How to Plan for Service Excellence
How to Deliver Service Excellence
How to Monitor Service Excellence
How to Maintain Service Excellence
For more information or to book any of our courses
Call: NG +234 (0) 812 0009288, 08107561680, 08131521826