This course aims to provide an intense exposure to the varied skills needed by an office manager in a modern workplace. It seeks to provide confidence and the ability to perform efficiently within your organisation.
This course is suitable for administration staff, at least a good level of secondary education, in looking to become a supervisor or office manager; existing office managers looking to enhance on the job performance and knowledge/skill base.
The course comprises a mixture of theory,
interactive sessions and practical exercises. Key
areas covered in the first three days of the course
Policies and procedures of organisations
Effective business letter writing
Preparation of business letter, emails, etc.
Explanation of organisational charts
Health and safety in the office
Legislation and related compliance
Staff codes or practice, handbooks etc.
IT equipment; communications equipment.
Effective Team working
Budgets and target setting
Explanation of management styles
Filing and keeping organisational records
Equal opportunities and diversity in the workplace
Management of time
Office Managers, the role and responsibilities
Working well with colleagues
Coaching others and improving performance. Measurement of office work
HR (Human Resources) functions and activities
Effective conflict management
Practical problem solving
Systematic approach to decision making
Setting Goals and priorities
Project management and planning – an overview including resource allocation
Results feedback in relation to planned objectives
Improved and more confident on the job performance
Certification for successful completion
Improved employability and confidence on the job
For more information or to book any of our courses
Call: NG +234 (0) 812 0009288, 08107561680, 08131521826